SHIPPING POLICY
COVID -19 RESPONSE
We continue to do our best to ship orders quickly and answer all questions via email, chat, or phone during this challenging time. There maybe some delays in areas under quarantine, please check with your local postal carriers for more info.
We have implemented strict protocols to protect our team and customers, specifically informed by guidance as provided by the CDC.
Your orders will be safely packed and shipped.
Please contact us at contactus@diamondshap.com with any questions or concerns.
We send our thoughts and prayers to those affected. Stay safe, we will get through this together.
Our goal is to provide a smooth internet shopping experience,DIAMONDSHAPE ships orders every business day, Monday through Friday. That means your purchase will be in the mail within three business day after the payment is confirmed.
Tracking & Insurance
After you place your order, we will get ready and ship your package in 48 hours. You'll receive tracking information via SMS text and/or e-mail. All shipments are insured. Diamondshape will replace your order if your package get lost or damaged during shipment.
US Delivery
US Standard Delivery (7-14 Working Days): Free
US Priority Delivery (3-7 Working Days): $30.00
Canada Delivery
CA Express Delivery (7-14 Working Days): Free
CA Priority Delivery (3-7 Working Days): $30.00
UK Delivery
UK Express Delivery (7-14 Working Days): Free
UK Priority Delivery (3-7 Working Days): $35.00
Europe Delivery
EU Express Delivery (7-14 Working Days): Free
EU Priority Delivery (3-7 Working Days): $35.00
Australia / New Zealand Delivery
AU Express Delivery (7-14 Working Days): Free
AU Priority Delivery (3-7 Working Days): $35.00
Middle East Delivery
ME Express Delivery (7-14 Working Days): Free
ME Priority Delivery (3-7 Working Days): $35.00
East Asia Delivery
EA Express Delivery (7-14 Working Days): Free
EA Priority Delivery (3-7 Working Days): $35.00
Rest of the World
Worldwide Express Delivery (14-21 Working Days): Free
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.
Shipping Information
- Please allow 1-2 working days for your order to process before shipping.
- All orders are trackable. To track your order
- All shipping times are estimates. Times may vary depending on where you live, and minor delays may arise occasionally.
- Still got a question? No worries, contact us at anytime! We will typically get back to you within 24 hours.
ADDITIONAL INFORMATION
Tracking
An email will be automatically sent with your tracking information once your order has shipped. Keep in mind processing may take 2-3 working days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.
Items Not Received But Tracking Shows Delivered
Diamondshape is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. If you purchased Route shipping insurance, you can file a claim and get your order reimbursed.
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver, invalid instructions) or if the customer refuses to collect the package, the package will be returned to the sender (DIAMONDSHAPE) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
