FAQ

Shipping

How long does shipping take ?

Shipping times vary by country : shipping

How much does shipping cost ?

We are proud to offer free standard shipping for all orders domestic and international.

We also offer expedited shipping, you can view all shipping costs here: shipping

How do I know when my order has shipped ?

An email will be automatically sent with your tracking information once your order has shipped. Please allow 1-2 working days for your order to process before shipping.

If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.

For international orders, do I have to pay import taxes ?

When ordering outside of United States of America, the recipient is responsible for assuring the product can be imported to the destination country.

Everything you need to know about your international order can be found here.

What shipping carriers do you use ?

We use all major carriers, in addition to local courier partners in the destination country.

RETURNS & EXCHANGES

How does the lifetime guarantee work ?

We're all-in when it comes to providing for our customers - which is why we offer a lifetime guarantee for all orders. If your product damages, fades, or stops working under normal wear, the guarantee entitles you to a one-time replacement of the piece - free of charge.

This warranty is voided on any user damage issues (eg: scratches, accidental breakage, water/chemical damage). If for any reason we no longer have the item in stock, you can exchange your piece for another of equal or lesser value. Lifetime guarantee does not replace lost or stolen items.

You can read more about our lifetime guarantee here.

Can I return my order and get a refund if I don't like it?

Yes, we offer a 100% satisfaction guarantee. If you aren't satisfied with your product you can return it within 14 days.

You can complete your returns here: Returns

Can I exchange my order for a different color / size?

 We don't currently offer exchanges, however you can return your item for a full refund and re-order!

You can complete your returns here: Returns

PAYMENT

What payment methods do you accept?

We accept virtually all payments, including major credit/debit cards, PayPal, Apple Pay, Google Pay, and more.

OTHER

Still have a question? Contact us!

Please feel free to ask us anything at support@diamondshap.com or or click our "Contact Us" page.

We will typically get back to you within 24 hours.

Are you are store owner or interested in wholesale ?

Please contact us at support@diamondshap.com or click our "Contact Us" page.